If your delay was less than 1 hour but 30 minutes or more then you are reliant on whatever terms gas passengers charter sets out to the applicability of delay repay to such delays as the automatic minimum right to compensation, in line with condition 33 of the national rail conditions of travel nrcot, only kicks in after a delay of 1 hour or more. It insists it didnt receive my ticket with my delay repay claim, but i know i enclosed it. Freepost greater anglia customer relations note this is the full address. European commission may delay sunoracle merger cnet. Delay repay 15 extends to anglia and gwr delay repay 15 is being introduced by greater anglia and great western railway from april 1. Press question mark to learn the rest of the keyboard shortcuts. Nov 02, 2017 if your abellio greater anglia train is 30 minutes late or more, then you are entitled to a refund. Drg makes it very easy to claim simply with 2 clicks from an email that drg sends you to say which trains on your route were delayed. Once you are ready for a claim you can quickly submit this ticket including the ticket photo to the correct train company. Refund policy delays of over 30 minutes 50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket delays of over 60 minutes 100% of the cost of a single ticket or 100% of the cost of the relevant portion. During 201819, c2c and virgin trains west coast operated automatic delay repay, and govia thameslink railway provided automated delay repay during 201819. Thank you for your submission we want to take every opportunity to extend our apologies and compensate you fairly. If you bought a single or return ticket from us and you dont use it because your train is cancelled or delayed, you can return the unused ticket to us for a full refund.
Its all part of our commitment to compensate you fairly in a timely manner. I cannot find a definitive answer, but the national rail conditions of carriage are supposed to cover this. Train delay compensation train delay app train delay. Delay compensation claims factsheet 201819 orr data portal.
The train operator has worked with its provider to increase the bandwidth on the new stadler trains which operate on regional routes in norfolk, suffolk, cambridgeshire and essex, the norwich london mainline and will be running stansted express services. Ga has a delay repay scheme, paying out compensation for journeys more than 30 minutes late. Abellio greater anglia will not normally accept a claim if you were advised in advance of your journey of the delay or before you purchased your ticket. How much longer will the government delay this merger. Network news vivarail fast charging system demo at rail live. Delay repay is a national scheme tocs use to compensate passengers for delays. On 1st april 2019, greater anglia has now started to compensate after only 15 minutes of delay.
My account information delay repay train delay claim. If you are delayed on another operators service you will need to apply for delay repay with them providing them with details of the relevant tickets held on your key smartcard. Get your money back with greater anglias delay repay scheme. This means you no longer need to print out a form and attach your ticket. Greater anglia journeycheck train times and live real. Greater anglia buy cheap train tickets no booking fees. By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information. If your abellio greater anglia train is 30 minutes late or more, then you are entitled to a refund. Where delays, cancellations or poor service arise for reasons within the control of a train company or rail service company, you are entitled to compensation in accordance with the arrangements set out in that train companys passengers charter. Welcome to delay repay, the compensation scheme for train delays.
Delay repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. Alternatively pick up a claim form at staffed stationsfrom staff on trains. If you have a season ticket you can quickly upload to the trains from hell app. I think tocs are quite sympathetic when their personnel pose an unnecessary hindrance to the progess of a paying customers journey. Please note that the square brackets indicate figures or text which have been. We aim to reply to this application within 20 working days. Abellio greater anglia agrees that there are occasions when customer correspondence could be handled in a more customer focused and simplified manner and to that extent, where applicable, endeavor to coordinate responses.
We have put together our top 10 tips for getting train delay compensation. Or print off a pdf version of the delay repay form post the completed form to us at. Volume of delay compensation claims closed and response rate within 20 working days by rail period, 201819 onwards table 17. The most popular delay compensation scheme is delay repay. Our bid vision to power progress across the region by transforming our. Emt approved my delay repay claim and again, added a bit by way of apology. Notes delay repay introduced on southeastern from 1711 to 4212 from 5212.
Greater anglia franchise improvements suffolk rail. Yes, auto delay repay should be seen as complimentary to the delay repay process rather than replacing it entirely. Rail delay compensation claims factsheet 201819 q2. Customer details and favourite journeys can be saved when setting up an online delay repay account making claiming even easier. Commuters can now claim cash compensation if their train. The switch to dr 15 means the threshold to claim compensation is lower 15 minutes, where previously it was 30 minutes in. Mar, 2018 a warrant is served allowing bailiffs to seize goods as compensation for late greater anglia trains. Our website has been updated appropriately including using the latest ga pdf claim form.
Rail delay compensation claims factsheet 201819 q3. How well the train company deals with delays, availability of seating at the station. With jamie burles, a commercial innovator by trade, at the helm of greater anglia, its unsurprising that he saw the benefits of what sarah and lee were doing, where. Delayed commuters can now claim cash instead of vouchers. Annual or monthly ticket holder delay repay online form. Nord anglia education announces shareholders approval of. Due to the lockdown advice, temporary changes have been introduced to a number of rural train services as well as ticket office opening hours at some stations from monday 30 march 2020. Proposals for the great anglia direct award introduction the greater anglia direct award follows a very short franchise, which was itself extended. Creditdebit cardpaypalchequerail travel voucherbank rtvevoucher. The free wifi on greater anglia s fleet of new trains is now even faster thanks to an upgrade. Greater anglia franchise improvements suffolk rail conference. Greater anglia has said its delay repay scheme is among the uks best, despite subjecting users to 24 questions. During periods 110 in 201819, c2c and virgin trains west coast operated automatic delay repay adr, and northern have since introduced an adr scheme from december 2018. Abellio greater anglia has also announced plans to introduce automatic repayments.
Commuter hell as trains out of londons liverpool street. There are two types of delay repay schemes available. If your journey with us is delayed between 30 and 59 minutes, you may claim compensation under our delay repay scheme irrespective of what caused the delay we will pay you compensation to the value of at least 50% of the cost of a single ticket, or 50% of the cost of either the outward or return portion of a return ticket. Passengers using single, return and weekly tickets will be eligible, but not those using monthly and. Franchisee being subject to a successful claim, judgement. Read online read online greater anglia delay repay pdf printer delayed trains list oyster train delays train times delay spray great northern greater anglia trains abellio 3 oct 2016 how to claim if its late or cancelled. Rail passengers experiences and expectations of the east anglia. Greater anglia sued by passenger over continual delays. Greater anglia delay repay among best in country bury free press. Delay repay introduced on virgin trains west coast from 104 delay repay introduced on c2c from 91114 21.
Delay repay sniper ltd drs is a wholly owned subsidiary of tracsis plc and is a service that was developed with the sole intention of making it easier for uk rail commuters and passengers alike to claim compensation for delays and cancellations encountered on their journey. The key smartcard is an alternative to paper tickets that makes it quicker and easier to buy and use tickets. Completed acquisition by national express of the greater. A signalling fault has caused disruption to some crosscountry and greater anglia trains travelling to cambridge. If your train company doesnt offer delay repay, you can still get compensation under the national rail conditions of carriage, but you wont get as much. Greater anglia journeycheck for journeys from kings lynn. Nord anglia education announces shareholders approval of merger agreement article stock quotes 1 comments 0 free breaking news alerts from. Our new scheme covers customers who have booked an advance ticket through. Greater anglia has updated its compensation process to make it faster to make a claim after listening to customer feedback rail passengers in the region told the train operating company that its online delay repay claim form, which is used to compensate passengers who experience delays of 30 minutes or more, was too time consuming. Nov 24, 2015 commuter hell as trains out of londons liverpool street grind to a halt unimpressed travellers have been left fuming after facing disrupted journeys home when trains from one of londons busiest. Delay compensation claims closed and response within. Sep 02, 2009 european commission may delay sunoracle merger. Our performance, passenger charter and how to get refunds for delayed journeys.
The train companies make it very difficult to apply for delay repay. Greater anglia has updated its compensation process to make it faster to make a claim after listening to customer feedback. Abellio greater anglia delay repay train delay refund. Some delay repay schemes go even further and compensate for both legs of the journey even if only one leg is severely delayed, but that does not appear to apply to greater anglia. Revised time table from monday 23 march 2020 greater anglia. Uk merger control under the enterprise act 2002 pdf. Rail passengers in the region told the train operating company that its online delay repay claim form, which is used to compensate passengers who experience delays of 30 minutes or more, was too time consuming. In the event that an emergency timetable is introduced, compensation entitlements will be based on that emergency timetable.
We would like to show you a description here but the site wont allow us. Automatic delay repay for season ticket holders and. Complete our online delay repay claim form alternatively pick up a claim form at staffed stationsfrom staff on trains. Its not great when your travel plans dont go as expected, the best outcome maybe to claim compensation for your disruptions, we have put together a few tips to help you on your way. Delay repay 15 dr 15 compensation scheme during the last year. Uk merger control under the enterprise act 2002 5 3.
Some customers are experiencing issues with paypal when paying for a subscription. Oct 20, 2011 a range of 2011 greater anglia franchise competition documents including franchise letting process agreements and the invitation to tender. Greater anglia journeycheck train times and live real time. Full text of the decision regarding the completed acquisition. Delay repay is a scheme to compensate you if your train was delayed for any reason. There may be certain scenarios where we cannot determine that youve been delayed and in these cases you will need to submit a claim as usual. This service works only for gatwick express, great northern, southern and thameslink services. Get a refund with greater anglias delay repay scheme. Over 60 minute delay 100% of a single ticket or 50% of a return ticket. Greater anglia operate a delay repay scheme whereby if you hold a single or return ticket you will be able to make a claim for compensation 3059 minute delay 50% of a single ticket or 25% of a return ticket.
So greater anglia can legitimately say they didnt delay me as they arranged for emr to pick us up. Compensation paid by train operating companies tocs. Completed acquisition by abellio greater anglia limited of the greater anglia franchise me530111 the ofts decision on reference under section 221 given on 10 february 2012. If you dont have an account, you can register for one here. Claim up to 100% money back on your ticket with greater anglias delay repay scheme. Railway and greater anglia who are also switching to this. Rail delay compensation claims office of rail and road. Cookies must be enabled to claim through this site to embrace privacy and security related issues regarding your visit to this site. Greater anglia closed over 326,000 claims between april and december 2018, 99. Greater anglia journeycheck provides real time, uptodate train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected.
Agenda our franchise plans next steps questions and answers. Greater anglia delay repay scheme one of most efficient in. Technically, it is something under their control so they are obliged to pay out. Delay repay is a national compensation scheme across most train operating companies. Completed acquisition by national express of the greater anglia franchise the ofts decision on reference under section 221 given on 27 may 2004 parties national express group plc neg provides a broad range of transport services in a number of countries. You can obtain compensation for the inconvenience caused under certain conditions. It received my claim but, it maintains, did not receive my ticket with it tickets can be sealed inside the delay repay refund claim form. Greater anglia rail passengers enjoy one of the most efficient delay compensation schemes in the uk, latest figures have revealed.
Abellio greater anglia has established contacts with key third party suppliers to ensure that there is a joined up approach. For a uk rail delay, which train company do you claim. Not all companies offer it, so check your train companys website to find out more. This service is awesome and means i really do claim back money owed despite the time consuming process the train companies have in place. Open the pdf attachment and show the ticket on your mobile device. Abellio east anglia limited aea is committed to protecting and respecting. Download download greater anglia delay repay pdf printer. A merger of two or more big railroads would increase the combined carriers commercial breadth and scope, and broaden the services it could offer. Train cancellations, delays, alterations and engineering work information is brought to you directly from the greater anglia operational control room and is. Greater anglia who are also switching to this scheme from 201920 onwards. Youre entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works.
A value must be entered for this station name station finder. Have you been delayed when travelling on the national rail network. Of course, if you could just claim delay repay off the retailer just like you go to the retailer for a refund then it would be even simpler than having one place for refunds, and one for delay repay. Cppib acquires nord anglia education nord anglia education. Pursuant to the merger agreement and the plan of merger, merger sub will merge with and into the company the merger, with the company continuing as the surviving company and a subsidiary of. As a result, greater anglia has now introduced a system which remembers customers details, season ticket information and refund preferences. The scheme will compensate customers with single, return or weekly tickets who have been delayed more than 15 minutes. It operates the east anglia franchise, providing the majority of commuterregional services from its central london. Compensation paid by train operating companies created date. This is the case with greater anglia, which means that they will provide compensation for any delay of 30 minutes or more, regardless of the cause. All ticket types are covered by delay repay, and passengers can make a claim for delay compensation whatever the cause of disruption. By the date of commencement of the next full franchise in october 2016 a.